Mumbai-based Dr LH Hiranandani Hospital was recently conferred with ‘Quality Beyond Accreditation’ Award at AHPI Global Conclave 2020 organised by the Association of Health Care Providers of India (AHPI). Dr Shashikant Pawar, General Manager – Operations & Projects, Dr LH Hiranandani Hospital received the award.
Dr Pawar said, “The day-to-day functioning and quality go hand-in-hand, where the quality systems are the measures of the process efficiency. We keep updating our hospital standard operating procedures periodically to have the process efficiency with involvement from each stake holder. The hospital fosters the quality culture and patient-centric approach. The key metrics being the patient satisfaction index score constantly keeping at around 4.4 out of 5, which is remarkable in the service industry.”